Worldwide Refund and Return Policy

This policy applies to customers worldwide, subject to mandatory consumer protection laws in the country where you live. Nothing in this policy removes or limits rights that cannot lawfully be excluded.

Change-of-mind returns

Return and cancellation rights vary by destination. For UK consumers buying online, you will generally have 14 days from the day after delivery to notify us that you wish to cancel, subject to legal exceptions, and a further 14 days to return the goods after notifying us. Customers in other countries may have different statutory periods. Where local law gives you a more protective right, that right applies.

Please contact us before sending an item back so we can provide return instructions. Do not send returns to an address until we have confirmed the correct return procedure.

Condition and refunds

Where the law permits a change-of-mind return, goods should be handled only as reasonably necessary to inspect their nature, characteristics and functioning. Where permitted by law, you may be responsible for diminished value caused by handling beyond that. Refunds, including delivery charges where required, will be made within the time and by the method required by applicable law.

Faulty, damaged or incorrect items

If an item is faulty, damaged, incorrect or not as described, contact us with your order number and details. Your statutory remedies under applicable law remain unaffected.

Return shipping

Responsibility for return shipping costs depends on the reason for the return and the law applicable to your order. We will tell you the applicable return procedure when you contact us.

Contact

Email hamzappo997@gmail.com or write to 167-169 Great Portland Street, London W1W 5PF, United Kingdom.